Voice of the Customer - Crane Aerospace & Electronics

Your feedback is important to us. Please tell us how we are doing.

We place a high value on our customer's and supplier's feedback. Thank you for taking a moment to tell us how we are doing. This information will be used to improve our processes, address employee performance and skill improvement, and increase your satisfaction with our company. (*required entries)

Provide Feedback To:

1. Please tell us if you are*:

a customer of Crane Aerospace & Electronics
a supplier to Crane Aerospace & Electronics
an employee of Crane Aerospace & Electronics
an employee of Crane Aerospace & Electronics entering feedback from a customer

2. Contact Information

Name
Email
Telephone
Company

3. Which functional group within Crane Aerospace & Electronics would you like to rate? (check one)

Aftermarket / Field Service / Product Support
Business Management
Commercial Spares
Engineering (post certification)
Manufacturing
OEM Order Management
Repair & Overhaul
Program Management (new product development)
Supply Chain
Other, please specify

4. Which part or product line within Crane Aerospace & Electronics would you like to rate?*

Anti-Skid Components
Airweighs (Weight and Balance)
Battery Chargers
Brake Control Units
Brake Valves
Centrifugal Pumps
Fuel Flowmeters
Fuel Pumps
High/Low Voltage Power
Positive Displacement Pumps
Seat Electrical Systems
Seat Mechanical Systems (non-electrical)
Sensors (Proximity/Pressure)
Proximity Sensing Electrical Unit (PSEU)
SmartStem
Transformer-Rectifier Units
Regulatory Documentation - FAA, EASA, CAAC, 8130
Other Product/Part No.:

5. Thinking about all areas of Crane you have experience with, please rate our overall performance?*

UnacceptableLess than AcceptableAcceptableGoodExceptionalN/A

6. How would you rate our product quality?*

UnacceptableLess than AcceptableAcceptableGoodExceptionalN/A

7. How would you rate our current repair/overhaul Turn-Around-Time (TAT)?*

UnacceptableLess than AcceptableAcceptableGoodExceptionalN/A

8. How would you rate our on-time delivery of OEM and after-market new production hardware?*

UnacceptableLess than AcceptableAcceptableGoodExceptionalN/A

9. How would you rate the quality of service (correctness of paperwork, product repair, ability to solve the problem, etc.)*

UnacceptableLess than AcceptableAcceptableGoodExceptionalN/A
Explain:

10. What can we do to improve our service to you?

11. What does Crane do better than your other suppliers? (select one)

Contracts/Proposals
Delivery (on time delivery of new production hardware)
Drawings
Engineering (post product certification)
Lead time (for new production orders)
Product Development Process (new product development and introduction, pre-certification)
Product Support / Aftermarket (Field Service, AOG Support, & Field related product issues)
Quality (out of box failures of new production hardware)
Reliability (long term product performance in the field)
Responsiveness to telephone, email, & formal inquiries
Turn Around Time (for product repair)
Nothing
Other, please specify

12. What does Crane do worse than your other suppliers? (select one)

13. Overall, how would you rate Crane Aerospace & Electronics performance compared to your other suppliers?

Worse than most of your suppliers
Same as most of your suppliers
Better than most of your suppliers
Would you like to give details about your answer?

14. Any addtional comments you would like to provide to us.

15. May we contact you to review your responses and obtain additional details as necessary?

YesNo

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