Aircraft on the Ground (AOG) Requests

AOG Contact Information: see Contact Us

Definitions

Every effort is made to respond to your request based on the following:

• Aircraft on the Ground
  - Aircraft that is grounded because a part is not readily available
  - We will advise action taken or ship within 4 hours of request
• Critical
  - Imminent AOG or work stoppage
  - Require parts by a given date
  - We will advise action taken within 24 hours
• Expedite
  - Part required in less than normal lead time
  - We will advise action taken within 7 days

Information Needed

We can process your AOG request quicker if the information below is available:

• Name
• Company
• Phone and Fax numbers
• City
• State
• Country
• Aircraft Tail number
• Part Number
• New order or Warranty/Repair?
• Part is already at our facility or on its way?
• PO number
• Ship to Address
• Preferred Carrier
• If New Order – Quantity and Date required
• If Warranty and Repair – Serial Number, Date shipped to us and how (Air waybill and carrier if known)