The Aftermarket Team offers a multitude of services to reduce your cost of operation and help keep your airplanes flying safely.
Aircraft on the Ground (AOG) Support
AOG Contact Information: see Contact Us
Definitions
Every effort is made to respond to your request based on the following:
- Aircraft on the Ground
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Aircraft that is grounded because a part is not readily available
- We will advise action taken or ship within 4 hours of request - Critical
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Imminent AOG or work stoppage
- Require parts by a given date
- We
will advise action taken within 24 hours - Expedite
- Part required
in less than normal lead time
- We will advise action taken within 7 days
Information Needed
We can process your AOG request quicker if the information below is available:
- Name
- Company
- Phone and Fax numbers
- City
- State
- Country
- Aircraft Tail number
- Part Number
- New order or Warranty/Repair?
- Part is already at our facility or on its way?
- PO number
- Ship to Address
- Preferred Carrier
- If New Order – Quantity and Date required
- If Warranty and Repair – Serial Number, Date shipped to us and how (Air waybill and carrier if known)
Modernizations & Upgrades
By focusing on safety and cost of ownership, the modernization and upgrade team
can work with individual customers to develop and implement cost effective
solutions. Our retrofit programs are designed to improve reliability and
increase commonality of equipment fleet-wide at lower cost (payback achieved
under one year, dependent on program and fleet).
Reliability and maintenance improvement products are explained in detail in
brochures for
Airbus A320
or
Boeing 737.
Current M&U Programs:
Battery Systems
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Brake Control
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Sensing
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Tire Pressure
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Boeing 737 Battery Charger
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ELDEC has developed a new, advanced
Battery Charger Upgrade
(part number 8-930) for the Boeing 737-600/700/800/900, 747-400, 757 and 767
aircraft. It is a form, fit and function replacement for the existing ELDEC
battery chargers on these airplanes. |
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Integrated Lithium-Ion Battery System
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The latest
Lithium-Ion battery
technology for standby and engine start applications. |
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AACU Upgrade for Boeing 737 Carbon Brake
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Boeing has certified new Carbon Brakes for production and field retrofit for the
737NG aircraft series. This Carbon Brake option reduces the aircraft weight by
300-700 pounds (136 to 318 kg) depending on aircraft model and airframe
configuration. Crane Aerospace & Electronics new
Antiskid/Auto-Brake Control Unit
(AACU), part number 142-147, is designed to work with the Carbon Brakes. |
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C-130 Carbon Brake Antiskid Upgrade
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Crane Aerospace & Electronics is under contract to develop a new
anti-skid brake control system
for the US Air Force C-130 legacy, non-J model fleet. Incorporation of the new
anti-skid system, along with new wheels and carbon brakes, will result in
significant improvement in wheel life and substantial improvement in brake wear
life. |
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Boeing 737 Titanium Proximity Sensor 80-207-01
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The new Crane Aerospace and Electronics proximity sensor for the Boeing 737
offers an enhanced
titanium design
that greatly improves the sensor reliability in the most harsh sensor locations.
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Airbus A320 Landing Gear Control Interface Unit (LGCIU)
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Airbus and Crane have developed the Enhanced
Landing Gear Control Indication Unit
(LGCIU) PN 80-178-001-88012 which will soon replace the current unit.
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Wireless Tire Pressure Monitoring System
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Maintaining proper tire pressure is very important both to aircraft safety and
economics.
SmartStem®
is a wireless sensor built into the tire’s inflation stem that makes the daily
tire pressure check quick, easy, accurate, and automatically documented.
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Tire and Brake Monitoring System (TBMS)
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Crane’s
Tire and Brake Monitoring System
has been standard on all B777’s since Q2 2007. Crane’s system provides benefits
over older 777 installations by combining the TPMU and BTMU functions into a
single Tire Brake Monitoring Unit (TBMU), eliminating an avionics unit. The tire
temperature/pressure correction is done in the TBMU to provide an accurate tire
pressure check without waiting for cooling down period.
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Repair & Overhaul Services
Crane Aerospace & Electronics offers repair and overhaul services on all products originally manufactured by our legacy brands listed below.
Please use the Repair Capabilities Lookup to find the correct location to return your product.
Burbank, CA U.S.A. - Hydro-Aire, ADEL and P.L. Porter products
Elyria, OH U.S.A. - Lear Romec products
Lynnwood, WA U.S.A. - ELDEC products
Lyon, France - ELDEC France Products, and some ELDEC USA products
Authorized Service Centers
Paris, France - EADS SECA is an authorized service center for ELDEC Fuel Flow Meters and Fuel Flow Indicators
Guangzhou, China - GAMECO is an authorized service center for select items
Certifications for Repair
All certifications and repair station approvals are in the Quality section.
Repair Quotes
For repair quotes see Contact Us.
Repair Fees
For most products we offer a selection of either tiered flat fee or time and material pricing options. All materials used in repair are guaranteed to be only OEM replacement parts.
- Parts returned to us without purchase order coverage will be held for 30 days, and may be returned at customer expense, if no purchase order is received.
- We will notify you that certain non-repairable products are candidates to be scrapped. If a written response to this notification is not received within 30 days, we may elect to scrap the product.
Returns
For information on how to return products for warranty, repair and overhaul see Returns.
Warranty Service and Claims
General Information
Crane Aerospace & Electronics supports aircraft operators with spares and technical support as specified in the OEM Product Support Agreements. Crane makes every effort to support all of its products for as long as the products remain in commercial revenue air service.
Warranty Reimbursement Program
Approved airlines and repair centers can make repairs, corrections and modifications under a Crane warranty, if the terms and conditions explained below are met.
To be eligible for warranty reimbursement, units must be removed within warranty period, and all warranty claims must be submitted within 90 days of unit removal date. This information describes the procedures for warranty claims on Crane products installed on any commercial aircraft and items sold as spare parts. Coverage is subject to conditions and limitations of applicable aircraft warranty.
Crane reserves the right to cancel or amend these procedures at any time.
Any claim submitted before cancellation or amendment, will be processed according to the policy in effect at the time the claim is filed.
Completing a Claim
A Customer claim for reimbursement for repair, correction or modification must be submitted to Crane within 90 days of unit removal date or approved modification. Reimbursement will not be made to second or third party facilities.
Claims can be submitted online using the Warranty Claim Request Form.
Replaced Parts
If component parts are replaced, the customer must indicate assembly part number, serial number and warranty claim number. This information should be kept for 90 days until claim processing is completed.
Crane, at its expense, may request that the defective components be returned to our facility. The customer may scrap the parts, if a request is not made within 60 days of submitting a claim.
Non-Liability
Crane is not liable for defects or failures because of negligence, unauthorized repair, malfunctions or failure, when the operating, maintenance or overhaul manual or related instructions have not been followed.
Reimbursement
When a warranty claim is completed, reimbursement includes:
Direct labor
- All direct labor hours in repair, correction or modification, if Crane estimate of required man-hours is not exceeded.
- This would include labor for disassembly, test, repair, calibration, reassembly, inspection and final test.
- Reimbursement will be made at current warranty reimbursement rate.
- We will not refund labor expended in isolating the failure on the aircraft, nor for removal or reinstallation of the unit on the aircraft unless mandated by a product support agreement.
Direct materials
- All material must be obtained from our facility.
Total reimbursement
- Cannot exceed the cost of us performing the same repair.
Warranty Continuation
The remaining portion of the original warranty excluding failures relating to work performed by operator will apply after repair. No extension to the warranty will be given.
Warranty Repair
Crane provides a price list for major components. Components are not available on a loan or free-of-charge basis.
- If you do not have the capability or choose not to repair or modify hardware, Crane can provide high quality, cost effective service. As the original manufacturer, we are able to repair or modify our products to the latest configurations using the most up-to-date procedures and test equipment.
If you are sending a product in for repair, please read and follow the Product Return instructions.
Still Looking for an Answer?
See Contact Us
section for the Repair and Overhaul Product Returns administrator information.