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AOG Contact Information: see Contact Us
Definitions
Every effort is made to respond to your request based on the following:
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Aircraft on the Ground
Aircraft that is grounded because a part is not
readily available
We will advise action taken or ship within 4 hours of request
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Critical
Imminent AOG or work stoppage
Require parts by a given date
We will advise action taken within 24 hours
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Expedite
Part required in less than normal lead time
We will advise action taken within 7 days
Information Needed
We can process your AOG request quicker if the information below is available:
- Name
- Company
- Phone and Fax numbers
- City
- State
- Country
- Aircraft Tail number
- Part Number
- New order or Warranty/Repair?
- Part is already at our facility or on its way?
- PO number
- Ship to Address
- Preferred Carrier
- If New Order – Quantity and Date required
- If Warranty and Repair – Serial Number, Date shipped to us and how (Air waybill
and carrier if known)
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